Thank you for choosing The Woboles! We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we offer returns and exchanges. Please read the return policy below carefully to ensure that your return goes smoothly.

1. Return period
   We offer a 30-day return period, starting from the date you receive the product.
   During the return period, if you are not satisfied with the product or find that the product has quality problems, you can apply for a return or exchange.
2. Return conditions
   To ensure a smooth return, the returned product must meet the following conditions:

The product is unused and retains the original packaging, tags and accessories (if any).

The product is not damaged and cannot affect the secondary sale.

The returned product should meet the standards of our quality inspection.
Please include your order confirmation information or receipt when returning the product so that we can process your request.

3. Return process
   Please first contact the customer service team (by email or phone) to inform you of your return needs and provide the order number and reason for the return.
   Our customer service team will provide you with a return authorization and provide you with the detailed steps for the return.
   Depending on the circumstances, you may need to send the item back to our designated warehouse. Please ensure that the item is securely packaged to avoid damage during transportation.
4. Return costs
   If the item has quality problems or we sent the wrong item, the return shipping cost will be borne by us.
   If you apply for a return for personal reasons only (such as not liking the item, changing your mind, etc.), the return shipping cost will be borne by you.
5. Refund processing
   Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 5-10 working days.
   The refund will be refunded through your original payment method. If you paid by credit card, the refund will be returned directly to your credit card account. The processing time depends on the bank’s policy.
   Once the return is processed, we will notify you of the refund status by email.
6. Exchange policy
   If you want to exchange the item, you can contact the customer service team to apply for an exchange within the return period. The exchanged item must meet our same return conditions.
   If you choose to exchange the item, the return process and refund processing time of the item are the same as the return.
7. Non-returnable items
   According to the law and company policy, the following items are not returnable:

Personal care products or hygiene products that have been opened and used.

Limited-time promotional items or customized items.

Other special items (such as perishable items, clearance items, etc.).

8. Damaged or lost items
   If the item you received is damaged or lost during transportation, please contact our customer service team within 7 days of receiving the item.
   If the item is damaged, please provide photos and relevant evidence of the damage, and we will provide you with a replacement or refund service as soon as possible.
9. Return address
   Please confirm the return address with our customer service team before returning the item. We will provide you with the correct return warehouse address.
10. Special instructions
    Our return policy applies to all retail items, but does not apply to special categories such as certain limited-time sales, promotional items, etc.

If you have any questions or encounter problems, please feel free to contact us and we will do our best to help you.

Thank you for choosing The Woboles! We hope that every shopping experience will bring you a pleasant experience. If you have any questions or need help, please do not hesitate to contact our customer service team.